on 16-09-2024 01:14
So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need that on this phone when i get the new one, is it possible to cancel this one? Whenever i search it up it just says “Leaving O2” but i’m not leaving i just want to cancel a contract.
on 16-09-2024 08:08
If you upgraded it will cancel the old one automatically, if not, you need an internal number migration.
Guide: Migration & porting into O2
Guide: How to find help & contact O2
on 16-09-2024 08:26
on 16-09-2024 08:26
I have upgraded but for this month it has still charged me for my other phone, will that stop when i get the new one
on 16-09-2024 09:34
on 16-09-2024 09:34
Yes, once the contract moves over to your new phone.
on 17-09-2024 12:57
on 17-09-2024 12:57
Do i have to manually move the contract when i get my new phone or will it do it automatically.
on 17-09-2024 12:59
on 17-09-2024 12:59
You need to call o2 to move the number, as they have no idea otherwise Guide: Migration & porting into O2 has all the information
on 17-09-2024 13:23
on 17-09-2024 13:23
@999Decoy wrote:Do i have to manually move the contract when i get my new phone or will it do it automatically.
No because you upgraded, so it will move automatically.