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Cancelling Contract

999Decoy
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So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need that on this phone when i get the new one, is it possible to cancel this one? Whenever i search it up it just says “Leaving O2” but i’m not leaving i just want to cancel a contract.

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MI5
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@999Decoy 

If you upgraded it will cancel the old one automatically, if not, you need an internal number migration.

Guide: Migration & porting into O2  

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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999Decoy
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I have upgraded but for this month it has still charged me for my other phone, will that stop when i get the new one 

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MI5
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@999Decoy 

Yes, once the contract moves over to your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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999Decoy
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Do i have to manually move the contract when i get my new phone or will it do it automatically.

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madasaf1sh
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@999Decoy 

 

You need to call o2 to move the number, as they have no idea otherwise Guide: Migration & porting into O2 has all the information

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@999Decoy wrote:

Do i have to manually move the contract when i get my new phone or will it do it automatically.


No because you upgraded, so it will move automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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