Cancellation

[Frustrated99]

I cancelled my pay monthly contract, buut have not received a 'Final Bill'. I have received a normal bill with a threat of £6 additional charges if not paid. I'm disabled and cancelled because I can no longer use a phone, but your 'help' assistant only allows phone calls! (I've tried the 'assistant' but it never understands what I type1) HELP!

[madasaf1sh]

@Frustrated99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this 

[gmarkj]

Did you follow one of the methods in this guide Guide: Cancelling Your Contract  @Frustrated99 ?

If not then the contract might not have been cancelled correctly.

Get in touch with customer services by one of the methods already provided to find out what's gone wrong.

[Bambino]

@O2Jonathan or @Anonymous can you please assist @Frustrated99?

[O2Jonathan]

i will private message @Frustrated99 now thank you for the tag