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Anonymous
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Cancellation of contract

I am probably answering my own question here, but is phoning O2 the only way to 'notify' for  the 30 day cancellation clause? One of my numbers reaches the end of its 12 month contract term in 6 days and its non-use has convinced me to be shot of it when its time is up.

 

Poor O2 website layout to navigate and find what you need to find aside, speaking to an online  O2 rep isn't enough to cancel? Has to be via phone? Reason I ask is that I spend a lot of time on the phone in the workplace and its nice to have a break from it outside that.

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Posts: 80,553
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Registered: ‎04-01-2009

Re: Cancellation of contract

[ Edited ]

To be honest using web chat will find you frustrated at repeating yourself and not 100% certain that your contract will end at the requested time, if at all.

 

Best advice is definitely speak to them on 202 or 8002 if a business account.

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Anonymous
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Re: Cancellation of contract

Thanks for your reply. Does feel that O2 tries everything to force you to stay with them.

 

Given me food for thought for when my second phone contract term is up, definately be looking elsewhere then.

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Posts: 16,431
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Registered: ‎13-08-2008

Re: Cancellation of contract

[ Edited ]
19.3 References in this Agreement to “in writing“ include email and notices to us must be delivered through the ‘Contact Us’ section of our Website, or to you at the most recent email address you’ve given us. You’ll need to tell us your full name, address, account number and Mobile Phone number when sending notice through the ‘Contact Us’ section of the Website.

so you can always send a letter to o2 details for correspondence are in the contact us section or use the hidden email webform https://www.o2.co.uk/apps/help/help?q1=1&qid=1 a google search for "email o2" brings that page up.
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Cancellation of contract

You still have to give 30 days notice, so if your 12 months expires in what is now probably 5 days, it will become a one month rolling contract, making your time to pay on this contract 13 months.

I DO NOT WORK FOR O2



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