on 01-05-2013 22:36
I am probably answering my own question here, but is phoning O2 the only way to 'notify' for the 30 day cancellation clause? One of my numbers reaches the end of its 12 month contract term in 6 days and its non-use has convinced me to be shot of it when its time is up.
Poor O2 website layout to navigate and find what you need to find aside, speaking to an online O2 rep isn't enough to cancel? Has to be via phone? Reason I ask is that I spend a lot of time on the phone in the workplace and its nice to have a break from it outside that.
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02-05-2013 04:04 - edited 02-05-2013 04:05
To be honest using web chat will find you frustrated at repeating yourself and not 100% certain that your contract will end at the requested time, if at all.
Best advice is definitely speak to them on 202 or 8002 if a business account.
on 02-05-2013 11:01
Thanks for your reply. Does feel that O2 tries everything to force you to stay with them.
Given me food for thought for when my second phone contract term is up, definately be looking elsewhere then.
02-05-2013 11:11 - edited 02-05-2013 11:12
so you can always send a letter to o2 details for correspondence are in the contact us section or use the hidden email webform https://www.o2.co.uk/apps/help/help?q1=1&qid=1 a google search for "email o2" brings that page up.
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on 02-05-2013 11:15