Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 3
Registered: ‎17-02-2019
Accepted Solution

Cancel my upgrade

Hi all , I've just upgraded from I phone 7 red to a xs and it gets delivered on Monday but I've changed my mind now and want the xs max how can I stop this
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Cancel my upgrade

Hi @Brian81


Have you actually received an email confirming despatch and delivery on Monday?


If you haven't received a despatch email it could well be out of stock. In any event you should ring customer services


to cancel your current order and order the XS Max later this morning. The best time to ring is between 8-8:30am to avoid a long wait on hold.


Please don't use live chat but speak to a customer services adviser to ensure your current order is cancelled and new order processed correctly, as you wish.


Good luck and welcome to the forum Welcome



Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 108,336
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: Cancel my upgrade

@Brian81 the only way this can be done is to wait until the first phone is delivered, then return it under the 14 day change of mind policy.


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)