on 17-02-2019 04:46
Have you actually received an email confirming despatch and delivery on Monday?
If you haven't received a despatch email it could well be out of stock. In any event you should ring customer services
to cancel your current order and order the XS Max later this morning. The best time to ring is between 8-8:30am to avoid a long wait on hold.
Please don't use live chat but speak to a customer services adviser to ensure your current order is cancelled and new order processed correctly, as you wish.
Good luck and welcome to the forum
on 17-02-2019 11:12
@Brian81 the only way this can be done is to wait until the first phone is delivered, then return it under the 14 day change of mind policy.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)