on 23-01-2018 10:54 - last edited on 23-01-2018 11:23 by Martin-O2
I have recently been mis-sold for a o2 contract, which included in a deal which i was told was included in the deal only to told i was given false information and i wish to cancel this contract how can i do this.
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on 23-01-2018 11:02
If that was an o2 store, take it back there.
If it was another physical store, take it there.
If it was on-line then you need to contact the company that you purchased through.
If you are over 14 days, then unless you have proof you were mis-sold the contract you will need to pay either the device plan (if on refresh, ie purchased directly from o2) or the monthly amount x the number of payments left (if purchased from another company).
Do either of the links above not help @Anonymous?
on 23-01-2018 11:29
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
23-01-2018 11:31 - edited 23-01-2018 11:32
@Anonymous General information re cancelling your contract here https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526
As said above you will have to prove you were mis-sold this in the first place.
There is a compaints link here if required https://www.o2.co.uk/how-to-complain
on 23-01-2018 14:18
Hello @Anonymous welcome to our forum! Please do take a look at the advice given above by our members (cheers @gmarkj, @MI5, @Cleoriff!) and let us know if this is helpful for you and if you have any further questions?
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