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Accepted Solution

Cancel contract - Miss sold

[ Edited ]

I have recently been mis-sold for a o2 contract, which included in a deal which i was told was included in the deal only to told i was given false information and i wish to cancel this contract how can i do this.



Level 47: Going Places
Posts: 6,152
Registered: ‎26-03-2014

Re: Cancel contract

If you are within 14 days then you need to return it to the place you got it.
If that was an o2 store, take it back there.
If it was another physical store, take it there.
If it was on-line then you need to contact the company that you purchased through.

If you are over 14 days, then unless you have proof you were mis-sold the contract you will need to pay either the device plan (if on refresh, ie purchased directly from o2) or the monthly amount x the number of payments left (if purchased from another company).
Do either of the links above not help @Anonymous?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Posts: 108,282
Topics: 559
Solutions: 14,342
Registered: ‎04-04-2012

Re: Cancel contract - Miss sold

See policy requirements here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 92,582
Topics: 751
Registered: ‎14-01-2013

Re: Cancel contract

[ Edited ]

@Anonymous  General information re cancelling your contract here https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

As said above you will have to prove you were mis-sold this in the first place.

There is a compaints link here if required https://www.o2.co.uk/how-to-complain

*The Game Is On*

Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Cancel contract - Miss sold

Hello @Anonymous welcome to our forum! Please do take a look at the advice given above by our members (cheers @gmarkj@MI5@Cleoriff!) and let us know if this is helpful for you and if you have any further questions?

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