Cancel Insurance

[Christimiller]

I want to cancel my insurance on the phone.

[pgn · Accepted solution]

If O2 insurance just call customer services on 202 @Christimiller 

Guide: How to find help & contact O2 

[Martin-O2]

@Christimiller were you able to cancel your insurance OK or did you still need some help with this one?

[KatieW2020]

No, I'd like to cancel it please

[KatieW2020]

I can't seem to find anything in the o2 app or online.

[MI5]

@KatieW2020 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[pgn]

Nice to see we now handhold customers through the myriad dead-ends on the O2 IVR system too... 

Hope this helps you cancel undesired insurance  ok, @KatieW2020. 

Good work, @MI5, perhaps those steps should be shown early-on in the most commonly-quoted Guide: Coronavirus Community Help and Support. 

[Cleoriff]

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@pgn wrote:

Nice to see we now handhold customers through the myriad dead-ends on the O2 IVR system too... 

Hope this helps you cancel undesired insurance  ok, @KatieW2020. 

Good work, @MI5, perhaps those steps should be shown early-on in the most commonly-quoted Guide: Coronavirus Community Help and Support. 

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I think all the regulars have been using that additional info for months @pgn 

[pgn]

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@Cleoriff wrote:

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I think all the regulars have been using that additional info for months @pgn 

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That's true. I think none of the regulars envisaged the many and varied lockdowns, tiering restrictions, circuit-breakers and the like, @Cleoriff - so whilst that link is our point of ref, we should either give the oft-repeated "directions" their own #tag ref (not a bad idea!) or include the directions in the tried-and-tested Coronavirus Contact Guide, perhaps?

Prob not a conversation for here, I know, but I see those same instructions cited on pretty much every "call O2" case. I wonder if they'll fit in my signature section...? 😉

[Cleoriff]

Sometimes, despite all the info we give, the CS phone is still disconnected @pgn