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Cancel Contract (Monthly)

Level 1: Joiner
  • 1 Posts
  • 1 Topics
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@Marjo , @Martin-O2 , @EmilieT 


Hi, this is my first time posting. I found all you from this post:

Please kindly help me with my issue. 

I am seeking how to cancel (terminate) my monthly contract as of the end of next month, but really STUCK, as I cannot reach any customer services, including 202, My O2 and anywhere else.

I also checked Upgraded Guide and Old Guide, and could find some hints related to PAC and STAC codes. However, I do not want to keep my number, nor I want to move to another network, but I just want to terminate O2, so I understand that both PAC and STAC are not the right method to use for this time.


Upgraded Guide:


Old Guide:


Could you please let me know how I can send notice?

Message 1 of 2

Level 94: Supreme
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Get your STAC  and transfer to an EE or Voda PAYG sim, then destroy the PAYG sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2