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Can't view data usage

Jade95
Level 1: Joiner
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Registered:
Hi. I can't view my leftover data usage on my app. It isn't where it usually is (next to text and call usage) can anyone help please?

Thanks!
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MI5
Level 94: Supreme
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Registered:

@Jade95 

Check if it's showing online http://www.o2.co.uk/myo2 

If so, try deleting and reinstalling the app.

If not, it does happen after a tariff change occasionally and usually resets after the next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
  • 8165 Posts
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Registered:

Hey @Jade95 did you find deleting and reinstalling My O2 restored your data usage information?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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