Can’t use phone abroad

[Mark1961]

I have just arrived in Rome 10 hours ago but have no use of my phone it just keeps telling me to switch on data roaming but I thought when I signed up I would be able to use my phone anywhere in Europe on my normal charges, I was able to with 3 and EE. Does O2 not include this in their monthly package? 

[MI5]

@Mark1961 

Free EU Data Roaming Abroad | O2

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[Mark1961]

I don’t have data roaming on I never had to do this with 3 or EE I would just get a text at the airport telling me I was now on the appropriate network 

[MI5]

Well you do with O2 @Mark1961 

[Mark1961]

Ok I’ll have to return to EE I guess. No one answering on Facebook page. No agents on app 

[MI5]

Probably wise assuming you can afford the 150% price hike in roaming charges they are imposing.

[Bambino]

@Mark1961 You're going to switch providers because you have to go into your settings to turn data roaming on? Really?

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

[MI5]

Nothing is a surprise anymore......

[Enlli]

The other thing you might not have on is Voice over 4G (VoLTE) without it you can't make and receive calls in Italy

[jonsie]

This is a whole different level of stupidity!