Can’t use mobile data when no WiFi.

Donnalou36 · ‎11-05-2020

Hello.
Just wondering if anyone else has had the same problem.
My phone can’t use mobile data at all when not connected to WiFi. 4G or 3G is not working. I can’t send texts or use the internet. I contacted o2 as I established it was a sim problem (I tested the card in other devices) so they sent me a new sim.
New sim arrives and is set up, but still having same issues.
Does anyone know what I can do? There is no issues on the account o2 checked.

Thanks in advance.

MI5 · ‎11-05-2020

On iData apn.
That's why you need to change to mobile if it fails abroad.

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jonsie · ‎11-05-2020

Must be another problem then.

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MI5 · ‎11-05-2020

Data turned off on account......?

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jonsie · ‎11-05-2020

Yes possibly.

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Donnalou36 · ‎11-05-2020

Thank you all so much for your replies. I will give that a go.

jonsie · ‎11-05-2020

Good luck

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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