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Can’t use mobile data when no WiFi.

Donnalou36
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on ‎11-05-2020 17:48

on ‎11-05-2020 17:48

Hello.
Just wondering if anyone else has had the same problem.
My phone can’t use mobile data at all when not connected to WiFi. 4G or 3G is not working. I can’t send texts or use the internet. I contacted o2 as I established it was a sim problem (I tested the card in other devices) so they sent me a new sim.
New sim arrives and is set up, but still having same issues.
Does anyone know what I can do? There is no issues on the account o2 checked.

Thanks in advance.
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MI5
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on ‎11-05-2020 20:23

on ‎11-05-2020 20:23

On iData apn.
That's why you need to change to mobile if it fails abroad.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-05-2020 20:25

on ‎11-05-2020 20:25

Must be another problem then.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎11-05-2020 20:27

on ‎11-05-2020 20:27

Data turned off on account......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-05-2020 20:29

on ‎11-05-2020 20:29

Yes possibly.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Donnalou36
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on ‎11-05-2020 21:09

on ‎11-05-2020 21:09

Thank you all so much for your replies. I will give that a go.
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jonsie
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on ‎11-05-2020 21:13

on ‎11-05-2020 21:13

Good luck fingers_crossed

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎11-05-2020 23:00

on ‎11-05-2020 23:00

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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