Can't upgrade from sim-only deal

[Anonymous]

Hi,

Three months ago I went to a store and asked whether I can go with 1-month pay monthly contract and transfer my existing prepaid number. I was told that it's better to go with 12 months sim-only deal (I told them that I am looking forward to iPhone 6 and that's why I don't want a long-term contract) as I can upgrade anytime so it should be super easy to do it online once iPhone is revealed (just to clarify - I exactly asked about pre-ordering ability).

Two weeks ago, totally by a mistake, I checked my upgrade options and ended up with a notice saying "Check again after 21 September". Weird, I said.

One week ago, I went to a store to replace my broken SIM card with a new one. I exactly said that I do want to replace the broken SIM card. Not sure why I had to sign up a new agreement once again, but now my upgrade date is by the end of Decemeber. Under My o2 there is a 'recent order' that I've done exactly the same day I replaced my card, but it gives me no idea what it means.

How is that possible?

Is there any possibility to unlock that online ability to upgrade so I can pre-order tomorrow? If not - I will probably buy it directly from Apple and look somewhere else for so-called 'better experience'.

[jonsie]

The best of luck, hopefully it will all work out for you.

[Anonymous]

Hah, thank you! Yeah, I know that, but I am trying to get rid of my broken HTC ONE as soon as possible (microphone failure so it stops working from time to time)! Speak to you soon guys, I hope this issue will help the others with O2 Simplicity as well.

[MI5]

---

@Anonymous wrote:

Really thanks to all of you, @MI5 , thanks for asking @Toby for investigation, I'd be very nice to sort that out, especially as there might be others facing that problem if this is 'standard procedure' in store. 

---

No worries mate - It's wrong so needs feeding back for investigation.....