Many thanks for your reply. I don't really believe that Customer Services are the soloution - while they are very courteous and polite, they don't seem to have any idea how to solve the problem. The people in the shops refer me to the telephone helpline, while those on the telephone refer me to the shops, each assuring me that the other one has the ability to solve the problem. I don't really believe that either has any idea how to deal with this, and its a buck-passing exercise.
What I was hoping was that one of the Community had come across this problem before and knew a way around it, and I could then bring this to Customer Service's attention.
But regarding deleting of the old card details, yes requested that each time I've contacted O2, aparently it has to be done by another department within O2, I can't contact them directly, only by way of Customer Services, and as CS don't seem to have the time or inclination to do this the old card remains.
