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Can't top up?

Anonymous
Not applicable

on ‎01-03-2017 09:51

on ‎01-03-2017 09:51

i dialled 4444. as i've already used my card before to top up i put the last 4 digits in and the 3 digits and the amount to be told ''sorry your top up was unsuccessfull''... so i went online, did the web top up.... i get an error 500 message? why can't i top up? it was working last time i topped up a few weeks ago?  Yes i have more than enough credit in my bank to pay it and no i don't really want to have to go to a bank/cash machine/atm/shop to top up. There was a reason i was doing it this way as i'm unable to leave the house and needed the top up urgently. 
Not a happy customer. 

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MI5
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on ‎01-03-2017 10:09

on ‎01-03-2017 10:09

Call 4445 to speak to CS so they can look into the issue for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎01-03-2017 10:09

on ‎01-03-2017 10:09

There may be a glitch with the system currently Try any of these methods https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

 

Veritas Numquam Perit

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