Can't top up by phone or web

[Anonymous]

Newly activated PAYG SIM - can't top up online or via 4444. Trying to top up online gives a page titled "O2 - Error 500" with the message "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon." ...and of course a picture of that freaky-looking cat with the stick in its mouth 😞

Tried THREE different Internet browsers and two different cards - credit and debit.

Support guy on web chat said that there was "no top-up error on your account" and that "It seems to be some temporary technical error".

But - he then said that sometimes when the SIM card is new it requires a manual top-up - is this true? It's majorly inconvenient if so.....

[Cleoriff]

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@viridis wrote:
http://www.mobiletopup.co.uk/o2

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I have already given this (Post 10) @viridis I was fully expecting the next post from the OP to say...'that did the trick'...:smileysad:

[viridis]

Ahh, see it now.Apologies

[Cleoriff]

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@viridis wrote:
Ahh, see it now.Apologies

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No worries at all. I think every link to every top up method has been given already so I hope one of them worked for the OP I doubt anything else exists....:smileywink:

[Anonymous]

Any update on this

[jonsie]

Most of the major banks will allow you to top up through their apps.

[Viktorija23]

Same situation here. No luck topping-up via web, or 4444. None of the generic links were of any use. Same with chat. No, I do not requite Auto-Top up... when I simply need to top-up using my crdit card, ffs I guess, I'll need a miracle, or a new provider.

[gmarkj]

Have you tried any of the other links given in this thread?

[Cleoriff]

@Viktorija23I have just added info about topping up using a debit or credit card to the guidelines here. Scroll down to PAYG https://community.o2.co.uk/t5/How-to-guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[MI5]

Is this your first top up @Viktorija23 ?

If so, you must use a voucher for the first top up only.