Can't select gift extra

Alice25 · ‎13-12-2020

Hello.
As part of my plan i have the option to choose a gift extra like 6 months amazon video. I received a text message on monday 7/12 to say i only have 7 days left to pick, i have been trying all weekend to select this gift but i get the message "Sorry, we weren't able to add your extra. Please try again." Appear instead.
How do i fix this? I only have until tomorrow 14/12 to select it.
Or does anyone have an email address i can message? I have looked online but can't seem to find one. Thanks in advance.

MI5 · ‎13-12-2020

@Alice25

It's a known issue currently.

@O2Georgina

will be on tomorrow and can hopefully help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Georgina · ‎14-12-2020

Good morning @MI5 Thanks for the tag.

@Alice25 I will send you a private message so that we can look in to this for you.

enice1 · ‎20-11-2021

I am also having this issue!!

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