Can't see my data allowance

[cyrillicguy]

 Hello and happy 2015:)

I've got a PayM phone line and a tablet line with O2 and not able to see my data usage be it via the myO2 website or a smartphone app. For the past 5 or so days I get the "there's a problem,  please try later"  message instead of my data allowance figures. Everything else (txt/mins,  bills,  charges,  bolt-ons etc)  displays just fine. 

Tried the O2 chat,  but they are as useless as always ("have you tried to change your browser,  sir? ",  as if I did not mention that the problem exists not just when trying to use a website, but the myO2 app as well). 

Oddly enough,  I can see my data allowances for both devices I own via the shareddata.o2.co.uk, but not via the main dashboard of myO2 website and not via the myO2 app either. 

Anyone else having a similar experience? 

Cheers

Eric

[MI5]

Someone else has reported the same issue and I'm wondering if it is a consequence of the shared data tariffs?
Either way, I would advise you call 202 to report it and ask for it to be looked at for you.

[Anonymous]

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@cyrillicguy wrote:

 Hello and happy 2015:)

I've got a PayM phone line and a tablet line with O2 and not able to see my data usage be it via the myO2 website or a smartphone app. For the past 5 or so days I get the "there's a problem,  please try later"  message instead of my data allowance figures. Everything else (txt/mins,  bills,  charges,  bolt-ons etc)  displays just fine. 

Tried the O2 chat,  but they are as useless as always ("have you tried to change your browser,  sir? ",  as if I did not mention that the problem exists not just when trying to use a website, but the myO2 app as well). 

Oddly enough,  I can see my data allowances for both devices I own via the shareddata.o2.co.uk, but not via the main dashboard of myO2 website and not via the myO2 app either. 

Anyone else having a similar experience? 

Cheers

Eric

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Hi

I would circumvent Live Chat for account based enquiries and as indicated speak to Uk Customer Services on the numbers supplied. 

Would you please let us know how you get on.

[cyrillicguy]

Well,  the O2 chat advisor said she would forward it to the techies and they are supposed to get back to me within 5 working days.  Should I keep holding my breath?   

The thought about those shared data tariffs having something to do with it has crossed my mind as well tbh, though I have switched to the shared data plans practically on the day they were launched and all was good until the last week. 

[Cleoriff]

I have been able to see this via my laptop. I am on contract though. As said it has been a problem for others from the mobile app....

[MI5]

That is the same as CS will tell you if you call so I would wait 5 days and see what happens - Mind you, I'm still waiting for a 5 day call back from the end of Nov last year

[Cleoriff]

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@cyrillicguy wrote:

Well,  the O2 chat advisor said she would forward it to the techies and they are supposed to get back to me within 5 working days.  Should I keep holding my breath?   

The thought about those shared data tariffs having something to do with it has crossed my mind as well tbh, though I have switched to the shared data plans practically on the day they were launched and all was good until the last week. 

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Maybe a post Christmas 'glitch' that they are working on....:smileywink:

[cyrillicguy]

Just a thought as well... 

Lots of folks seem to be dissapointed by the O2 chat advising to phone 202 instead... I understand why ,  but... 

Should O2 not make a proper effort to make sure that regardless of how we contact them,  we would receive the same good quality of service? 

Or should I just keep dreaming on?  

[Cleoriff]

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@cyrillicguy wrote:

Just a thought as well... 

Lots of folks seem to be dissapointed by the O2 chat advising to phone 202 instead... I understand why ,  but... 

Should O2 not make a proper effort to make sure that regardless of how we contact them,  we would receive the same good quality of service? 

Or should I just keep dreaming on?  

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Keep dreaming. We have been saying the same for a long time ...to no effect sadly

[Cleoriff]

Just to add....some O2 advisors are telling customers to come here to the forum. That should tell you something...:smileywink: