Can't pay bill

[LisaB75]

I have been sanctioned for a month, so I have had no money to pay for anything, and all o want to do was talk to an adviser about paying my bill next month and trying to find anything on 02 online is hard . Can anybody advise me.

[Cleoriff · Accepted solution]

@LisaB75 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support