Can't get through to O2 Customer Services

[mdf]

I have called O 2 twice in the last 2 days to try and discuss charges on my current bill. Each time I have been on hold for over 1 hour.

I have tried calling the local O2 shop. However, no one answers, and it rings off after 2 minutes or so. How do you get through to them? Any suggestions?

[Oxonian]

@TheFellaLondon 

If you decide to go through the complaints' and Ombudsman procedure, you will need :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf