Can I change my tariff and still receive loyalty discount?

[Kennedy91]

Hi all,

I'd like to change my tariff as I'm not using as much data as I'm allowed, I'd like to go down to 12gb of data instead of 18, which would be £6 cheaper per month. It says I pay just under £22 per month but I actually pay just over £16. If I change the tariff on Myo2 to the 12gb tariff, will it keep the loyalty discount I currently have or would it be best to call into o2 directly? Thanks.

[Bambino]

@Kennedy91 I'm not 100% certain, but I believe that if you change tariff you will have to reapply for your discount. Customer service numbers here: Guide: Coronavirus Community Help and Support 

[MI5]

@Kennedy91 

If you are just changing tariff under "change my tariff" you will keep the discount.

If you are upgrading you will lose the discount.