Solved: Can I change my order once completed need to chang...

Anywhere · ‎02-08-2019

Hi everyone, do you know if I can change my order as I have ordered the wrong colour of phone

MI5 · ‎02-08-2019

You could try by calling customer services Guide: How to find help & contact O2

but usually, you would need to take delivery of the phone and then return it under the 14 day change of mind policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-08-2019

Hi @Anywhere

You could try by calling customer services Guide: How to find help & contact O2

but usually, you would need to take delivery of the phone and then return it under the 14 day change of mind policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-08-2019

You can't change it online

Best option call customer service in the morning

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Can I change my order once completed need to change colour of phone

Struggling to get PAC code from O2 – anyone know h...

Multisave using different accounts

Data usage warnings: completely contradicting actu...

Itemised bill

How to verify a 02 telephone call