Caller IDs all unknown

[chromosaurusrex]

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown.

I had this issue before last May/June after the migration from Virgin mobile to o2 and this was resolved at the time by o2 support but it has now reoccurred. I tried phoning the support line but the other end of the call couldn't hear me even though I checked my phone's mic with voice recorder and it picked me up fine. 

[3Xtheircustomer]

I'm currently having the same issue and it's been going on since 2nd December and I have mentioned the CLI to them and they dont seem to know what in talking about and I have looked on myo2 app and unable to locate it .. they have suggested that my SIM might be faulty and are sending me out a new SIM ... Any other suggestions please?

[JumpingRabbit]

I’ve been having this issue and customer service have been completely useless so far. I keep trying to push that i need this bolt on but they keep insisting me to check the show my caller id setting on my phone. It is on already but it wouldn’t matter if it was on or off, it’s just for sending calls not receiving them. It seems like customer service still aren’t aware of this issue despite it seemingly be an issue for over a year as far as I can tell from the forums. Do I have any other options? I don’t want to carry on trying customer service as that really doesn’t get me anywhere

[Enlli]

@JumpingRabbit I'm afraid customer service needs renaming customer disservice. It is apparent that if it's not on the screen in front of them then they don't want to know. I sometimes think that even when it is on the screen the system seems to fall over.

A couple of years back we had agents here we could call on and they sorted many things out. Obviously they were too good as O2 got rid of them

Nothing we can do but refer you back, you might be lucky and get an agent that knows what they are doing.

Your account needs disconnecting and then reapplying, that usually sorts things out 

[MI5]

@JumpingRabbit 

Have you tried the UK based social media teams?

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[JumpingRabbit]

Hahah you’re very correct. Will try contacting them again tomorrow and I’m happy to carry on nagging them until it’s resolved, but it’s just a shame that something as simple as caller ID takes this much effort to get sorted

[JumpingRabbit]

Not yet and it’s probably worth trying, but from what I’ve seen in other posts here it seems like messaging on their socials takes even longer than their live chat hahah. I’ll give it a shot and update the forum in case anyone in the future also has this issue

[JumpingRabbit]

Update: contacted their Facebook team who replied quite quickly and took me through a bunch of options that I wasn’t made aware of with their phone call customer service. None of those options worked for me though, but they were quick to put my issue through to the network team and I should hopefully have a response in 5 days 👍

[pgn]

Persistence is key, @JumpingRabbit - still keep the Messenger thread active, as the back-end teams also can be slow to respond. Good luck!

[pgn]

  ... So if anyone else is struggling to contact o2 via the phone helpline as I was I would suggest sending a dm on Twitter as the next best thing. 

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Which is why, @chromosaurusrex and @JumpingRabbit, I have taken to sharing just two Social links of late:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

Thanks for the feedback.👍🏼

[Cleoriff]

@JumpingRabbit @3Xtheircustomer 

When contacting social media, are you asking them to apply the CLI Presentation Facility bolt on as shown HERE  by @MI5 ?