Call goes to voicemail

[paulbacon]

Someone at work tried to ring me today and it went to voicemail, and i got the missed call text. I had signal so not sure why it never rang. Anyway when i got home i thought i would test it using the landline. Most times it rings, but occasinally it goes straight through to voicemail without my phone ringing.

Could this just be network congestion? I had 2/3 bars of signal when it happens and i get the missed call text straight away so know its not a lack of signal issue. I dont get a network busy message on the phone im ringing from however

[MI5 · Accepted solution]

Network congestion, local fault http://status.o2.co.uk/ failing sim card or faulty phone.
You can also dial *#002# to cancel all diverts then dial 1750 to turn voicemail back on again as that will cancel it.

[paulbacon]

Hmm, it says in my area that 4g calling is patchy. Wonder if this is the reason. Just turned it off to test

[MI5]

You can turn it off in settings, either main phone network settings or in the phone app, depending on type of phone.

[paulbacon]

Thanks, just edited my post as i turned it off, will give it a test

[paulbacon]

Seems turning 4g calling off has fixed it, and now all calls from my landline are connecting. Thanks

[MI5]

Good news for sure