COMPLAINT BREACH OF HUMAN RIGHTS

[Anonymous]

Hi i had an operation on my throat this week as a matter of urgency. I now cannot talk for two weeks... your gurus cannot read... they keep telling me to CALL IN! O2 have mistakenly taken out £162.94 TWICE in two weeks! I have the email transcripts witch i will be publishing..... your service is DISGUSTING wehen i finally do get the chance to complain O2 BETTER STANDBY. youve accessed my bank wrongfully and despite being told i cant talk you KEEP TELLING ME TO CALL IN disgusted... Discrimination and APPALING customer services im cancelling down ALL MY DD for ALL 4 accounts un til further notice!

[MI5]

@Anonymous sorry but this is not CS so we cannot help you.

Cancelling your DD's will only cause you more trouble I'm afraid.

You can complain to o2 here http://www.o2.co.uk/contactus but if the money has been taken wrongly you need to contact your bank for a reversal of funds under the DD Indemnity Guarantee.

[gindygoo]

I'm not sure it's a breach of human rights, but you're covered by your bank for cases of wrongful DD payments and you can get those reversed and your account credited within 24hrs.

I cannot stress enough how fruitless canceling your direct debits would be. You'll just end up with default notices on your credit file, and they can affect your future ability to access further credit.

One last thing, we're customers just like you and O2 don't routinely view these forums. You really do need to get in touch with CS, maybe a friend or family member could help you by speaking on your behalf?

[MI5]

Glad you agree

[jonsie]

Please @Anonymous, take a step back and seriously think about your intended route. Cancelling direct debits is never the answer. Make a written complaint and I hope this gets sorted out for you soon. Wishing you a speedy recovery from your operation.

[Anonymous]

You don't understand...do you... Send me the email for my complaint... "Taking a step back?" O2 keep TAKING MONEY FOR NOTHING.. and you don't think I should cancelled down my DD... Ok.. what's the EMAIL for COMPLAINTS.. I CAN NOT TALK.. nor defend myself against O2 NONCHALANCE!

[Toby · Accepted solution]

Hi @Anonymous,

I'm Toby, the O2 Community Head. I hope your operation went ok and that you're healing well! Please send me a private message. We can have a chat via these messages and I can see if I can get a member of the team to email you rather than using the phone.

[MI5]

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@Anonymous wrote:
You don't understand...do you... Send me the email for my complaint... "Taking a step back?" O2 keep TAKING MONEY FOR NOTHING.. and you don't think I should cancelled down my DD... Ok.. what's the EMAIL for COMPLAINTS.. I CAN NOT TALK.. nor defend myself against O2 NONCHALANCE!

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Like we already said, this is not CS so can't help.

Already given you the complaints process, it's on this link http://www.o2.co.uk/contactus

Please do not shout as us as it is a little rude. We are just customers like yourself trying to help you and give you the benefit of our experience.

[Toby]

Hi guys,

I'm helping @Anonymous now.

Cheers

[jonsie]

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@Toby wrote:

Hi guys,

I'm helping @Anonymous now.

Cheers

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Nice one