Re: Broken s8 and bad customer service!

Anonymous · ‎15-02-2018

Hi my phone is 31 days old and it will not fast charge or even charge on a slow one, 10 hours gets me to 81%. I have returned it to my local Warrington branch to be told samsungs take a long time to charge!!! And i am 1 day over the 30 day returns policy. So i have been advised to send it back to Samsung for a repair. I cannot believe I have spent all this money on a phone and it is faulty from new.
my local 02 just wanted to get me out of the store as quick as possible. I am new to 02 and gutted I took up my contract with this phone. If anyone can give me some helpful advice it would be really appreciated

MI5 · ‎15-02-2018

Everyone on here would recommend you took it or sent it to Samsung and not let O2 repairers anywhere near it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎15-02-2018

Thanks mi5. I was thinking that myself.Cheers

jonsie · ‎15-02-2018

Contact here :
http://www.samsung.com/uk/support/product-repair/
Anyone mentions the name Anovo run a mile!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

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