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BlueBlue · ‎19-10-2023

I'm not very satisfied with 02 just now as at looking at recent bills I cannot see why my existing bill is twice as much and my previous bill was £45. I came from Virgin a few months ago and was promised the same tariff.

This seems to have been changed by yourselves without any consent from me.

Another point is you have me on your records as purchasing and Apple i phone, this was part of a scam that was made on the phone to which I reported it to you and you said was resolved now but it is still in my records.

My tariff with 150gb of data is far too much with this tariff. I am not one of those who need total access to everything on mobile as I have my own internet connection at home for my PC and laptop.

If these points are not answered or resolved I will leave you as there is too much stress involved.

Thank you (REMOVED)

MI5 · ‎19-10-2023

@BlueBlue

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

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