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Billing

Martyna
Level 1: Joiner
  • 3 Posts
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Registered:

I got a new phone from mobile phones direct and it comes with an o2 contract. I've selected to keep my number and didn't receive another similar card so I assumed I'm supposed to use my old pay as you go sim card. I got a bill via email for my contract,  but when I try to go into the app to look at the bill and pay it ,it shows that I'm still on pay as you go. I also didn't get the data or minutes and text from the contract. How do I use my contracted data and pay my bill please ?

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madasaf1sh
Level 53: Renowned
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Registered:

@Martyna 

 

I would speak to Mobile Phones Direct, as if you have started a new contract and wanted to move your number across you should have had a sim card delivered with the phone. 

So in the first instance speak to them.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3399 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@Martyna 

 

I would speak to Mobile Phones Direct, as if you have started a new contract and wanted to move your number across you should have had a sim card delivered with the phone. 

So in the first instance speak to them.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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