Billing inquiries

[Molly2001]

I want to see if I can stop my bill for a few months due to being laid off work because of corona

[Cleoriff]

You need to speak to the payment management team

You can reach the Payment Management team on

0800 325 302 or 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

And look at this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[O2Stacey]

Hi @Molly2001 

We're sorry to hear that and we understand that this is a very difficult time. For advice regarding your bills and future payments, please contact our Payment management team on 0800 902 0217. They are available

Monday-Friday 8am to 8pm

Saturday - 8am to 6pm

Sunday - 9am to 6pm

Hope this helps 

Stacey