Billing gone up £4 with no Notification

[Gemma7]

My device plan has just come to an end. For my air time plan it’s normally roughly £17. To have an email set today regarding my next bill and you have taken this up to nearly £21. I want to know the reasons for this and since I’m paying an extra £4 I take it you have gave me something in return?

[MI5]

@Gemma7 

Check your MyO2 for explanation http://www.o2.co.uk/myo2

[Gemma7]

I feel like this is poor customer service from o2. We are on lock down so haven’t really been thinking about a new phone but didn’t think o2 would rip me off either. This should be something that is kept the same untill I look a new deals

[Gemma7]

I thought this was a chat with one of the agents?

[Cleoriff]

@Gemma7 

There would have been the annual RPI added but it wouldn't have been £4.00

https://www.o2.co.uk/prices 

[MI5]

No it's not, sorry.

[Gemma7]

Thanks. I’ll try and get hold of one of the agents if I can in the morning. probably the best thing to do to find out what’s going off. Thanks again.

[MI5]

Live chat not working currently.

You need to call Guide: Coronavirus Community Help and Support 

[jonsie]

Have you actually looked in My O2 for a breakdown to see what the charges are for?

[gmarkj]

Did you have a discount that expired? Or was the tariff and phone prices not the way round you expected @Gemma7?