Billed for "Last" Not Provided Pay Monthly services

[Anonymous]

Hi, here is my situation: I've bought a phone on Pay Monthly plan in April 2014, I've paid it off this year after 24 months. My last phone payment bill was in middle of March 2016 and got the letter that it's been paid, off, all good.

I've decided I wanted out of the recurring monthly contract and called O2's 202 phone number around 14th April 2016 to end my pay monthly contract.

My bill was always incoming on the 16th each month and lasted till 15th next month.

The lady on the phone confirmed that she cancelled my Pay Monthly plan and the sim card would die on the 16th April, which it did.

There's no signal on it and it can't connect to any phone networks. The lady said I'd receive a final bill, most likely for £0. I mean what kind of non-sense is that?

Then checking my emails, I've received a bill for a full month's charge for a service not provided.

What are my options?

At this point, I'm going to cancel my direct debit on my bank account and not let O2 rip me off for a not provided service.

I've read up on "Disconnected Bill" term on Google search results and people been advised to avoid live-chat and call O2(which number?) to get the charges cancelled. I find this highly offensive and ridiculous.

The "My bill" page clearly shows it's a full bill for 16 April to 15 May. The sim card is not live, it's not working. Thanks for any advice!

Edited because of awful formatting o2.

[adamtemp64 · Accepted solution]

Only o2 customer service can sort this as we are all customers like you on here 

This number from any network should work 0344 8090202

[Anonymous]

I know you say that you have cancelled & the sim is dead but the 30 days cancellation period starts the day you request the cancellation so you'd still be on a rolling contract until the 15th May? 

Do not cancel the Direct Debit otherwise you will end up with a default on your credit rating if o2 chase the money owed

[MI5]

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@Anonymous wrote:

I know you say that you have cancelled & the sim is dead but the 30 days cancellation period starts the day you request the cancellation so you'd still be on a rolling contract until the 15th May?

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I agree with this statement.

As you only called on the 14th April youe 30 days would start then.

As the sim has been disconnected though I would think you would get a refund if you called on the number given above.

[PhoneDoc]

Did you cancel the number as well or have it moved to pay and go / another network?
It may be that the CS advisor meant that the number transfer would complete by 16th. In which case the 30 day notice period may still apply

[Anonymous]

> Did you cancel the number as well or have it moved to pay and go / another network? Yes, I cancelled the phone and didn't request that transfer code whatever it's called.

[Anonymous]

> As the sim has been disconnected though I would think you would get a refund if you called on the number given above.

So what do you people think? Should I call them after they've charged me around 30th April or before that to cancel the invoice? Getting a refund from a corporation is a lot more difficult than not paying in the first place.

[Bambino]

The sooner you call, the sooner you'll sort this out. Best to call early in the morning tomorrow if you can to avoid a long wait on hold.

[MI5]

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@Anonymous wrote:

> As the sim has been disconnected though I would think you would get a refund if you called on the number given above.

So what do you people think? Should I call them after they've charged me around 30th April or before that to cancel the invoice? Getting a refund from a corporation is a lot more difficult than not paying in the first place.

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Cancelling to payment will just land you in a world of problems - much better to let them take it and request a refund after....