Bill

[Danielle14]

Hi my bill has not been paid but I am in hospital after emergency surgery so can you please lift my call bars until I have home to sort it? 

many thanks 

Danielle 

[Bambino]

@Danielle14 

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302. Borrow a phone or download Skype to call for free: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Oxonian]

You might also want to read this @Danielle14 :- 

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy