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Deano73
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Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean 

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MI5
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@Deano73 

In these circumstances my bank allocates the money on the Friday before and it is then taken on the following Monday by O2.

This way, no payments are missed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
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@Deano73 wrote:

Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean 



@Deano73 wrote:

Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean 




Hi @Deano73 

Welcome to the o2 Community forum 

When you agree a DD with any company they call for the money and expect it to be paid then so if they ask for it Sunday fine if they call for it Monday that is also fine, it would not be considered a missed payment as they are getting the payment when they call for it.

Hope this helps you Your upgrade should be good.  

Best wishes 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 56: Guvnor
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@Deano73 


Direct Debits due on the Sunday are taken on the next working day so on a Monday. 

The only thing that affects your Upgrade is missed payments and that puts it back by 3months... 

 

In this instance you should be all good 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Deano73 

In these circumstances my bank allocates the money on the Friday before and it is then taken on the following Monday by O2.

This way, no payments are missed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Deano73
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Thank you 

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Deano73
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Thank you

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MI5
Level 94: Supreme
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You're welcome 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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