Bill

[Hannahcasson]

Hi I have a problem ***********

i have a contract with you but I have moved to the UAE. My direct debit failed as I am using a UAE account. Firstly, I want help to go onto a different and much cheaper contract with you because I will only be home for about 3 months of the year. Otherwise I will have to request to cancel please. The problem I have when trying to resolve anything with my account is that you want to text me a code to +************ and I don’t have that sim in my phone to be able to receive it. Can someone please help? Thank you 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn]

You are going to have to call O2 as in here - Guide: How to find help & contact O2 

In your case, if Social Media works in UAE, the list of ways to contact O2 via social media are listed in the link. You may also use Skype, @Hannahcasson, to contact customer services.

Use the specific Payment management number  +44 800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Download Skype to call the free number

Guide: A Guide to Skype