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Bill paid but not reconnected

Anonymous
Not applicable

on ‎27-09-2015 17:30

on ‎27-09-2015 17:30

Hello I was hoping someone could help me I have been disconnected from the 22nd of September I cannot receive or make calls, I paid the outstanding balance yesterday morning via my o2 on the website. I haven't been reconnected so I spoke to the live help who informed me it shows I have not paid the bill but my bank statement says I have, I don't have access to another phone to call customer services so is there anything else I can do. Thanks for reading.
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MI5
Level 94: Supreme
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on ‎27-09-2015 17:39

on ‎27-09-2015 17:39

http://www.o2.co.uk/contactus
Borrow a phone or use a landline to call CS and think about setting up a direct debit so you don't get cut off again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎27-09-2015 17:43

on ‎27-09-2015 17:43

Ok thanks
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gindygoo
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on ‎27-09-2015 19:11

on ‎27-09-2015 19:11

Just out of curiosity, why would you cancel DD? It only leads to this happening, and it's actually in your contract that you leave it in place. Get it setup asap then this just won't happen in future.
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MI5
Level 94: Supreme
In response to gindygoo
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on ‎27-09-2015 19:12

on ‎27-09-2015 19:12

Said that....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎28-09-2015 09:55

on ‎28-09-2015 09:55

Hey sensible advice is worth repeating. People cancel then wonder why they have problems.  Ok don't worry, I would hate to steal your thunder my friend. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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