Bill overdue but they didn’t take DD??

[Lauralou]

Hi, o2 sent me a message to say my bill was overdue for this month, it should have been taken today by DD but they haven’t taken it and now are telling me I’m overdue. Has anyone else had this and why wouldn’t they have taken the DD as it’s showing active on my banking, so confused as this has never happened 😞

[Jim2]

Yes, I've received a text telling me the same thing but can't get through to anyone to talk about it

[MI5]

Guide: Coronavirus Community Help and Support 

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Lauralou]

Yes I know that, I haven’t rang them yet I just wanted to know if it had happened anyone else and should I go onto the account and just pay manually?

[jonsie]

Check your bank, if the DD failed then make a manual payment.