Hi @Carrie6
This is a customer community, so we can't see your bills.
See if this guide helps you get to the page where you should be able to see the details for what you are being charged.
Guide: How do I get to the 'Download Bill' page?
If that doesn't work, then you will need to persist with customer services.
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
