Big Bundle confusion

[Anonymous]

I've just switched back to O2 from Vodafone where I was on Vodafone freebees. I opted for the £10 Big Bundle tariff, and while I get that you lose the free allowances after the month expires, it seems I've also lost any credit remaining on that £10? Is this a case of use it or lose it? Doesn't it carry over? That doesn't sound like a good deal to me. I basically sent about 5 texts and used about 50MB of data in that time! I'm left out of pocket. Would I be better off on a different tariff? Big Talker doesn't look right for me either.

Thanks.

[Anonymous]

The £10 us used to pay for your payg allowances so you only top up once a month to renew the allowance 

[Cleoriff]

Have a look at this guide. Once you have paid ...you use your allowances up till the next date due

http://www.o2.co.uk/help/pay-and-go/big-bundles

[Anonymous]

Yes, I've read through the guide many times, and am still not clear on whether I have any credit remaining on this tariff.

[Anonymous]

I think I used to have Text and Web, which was perfect for me, but it doesn't seem to exist any more?

[Bambino]

You can call customer service on 4445 and ask to be put on the standard P&G tariff. It does exist, but only if you ask.

[jonsie]

Ask for the Basic tariff, ask for it by name and as said, it's request only.

[MI5 · Accepted solution]

If you want to keep your credit you need o2 basic, big talker or international sim. All 3 will give you some small allowances but you keep your credit until used.
The big bundle gives you more allowances but you spend the credit to get them.