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Being reconnected

Ryan21
Level 1: Joiner
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on ‎19-09-2020 18:35

on ‎19-09-2020 18:35

Hi I just phoned o2 because they disconnected me completely came to an arrangement with them to pay not this Monday but Monday after and they said they’d reconnected me it’s been like 30 mins and I’m still not reconnected anyone know what I can do via customer service is now closed
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MI5
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on ‎19-09-2020 18:39

on ‎19-09-2020 18:39

@Ryan21 

It's 24 to 48 hours before you'll be reconnected but keep rebooting your phone in the meantime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎19-09-2020 18:39

on ‎19-09-2020 18:39

@Ryan21 

It will be 24-48 hrs before you get reconnected. Keep rebooting your phone. If still not on by Monday, borrow a phone or use Skype to contact O2. All numbers in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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