Being charged for a service I haven't received

[Anonymous]

I switched from pay as you go to pay monthly in October, until last week the 21st December I'd got no new sim card. Contacted you and got it. Tried to activate it and almost a week later no success, you have told me I have to pay 29.31 to clear the debt before I can use the sim for two months may I add that I didn't have the contract. I'm not paying anything especially for a service I haven't had

[MI5 · Accepted solution]

Hi @Anonymous I'm afraid you will have to contact O2 directly http://www.o2.co.uk/contactus

We are all customers like yourself and cannot access your account or give refunds.

[Marjo]

Hello @Anonymous sorry to hear about your poor experience with the new pay monthly contract. 😞 Please do take a look at the advice above. Let us know how you get on with it after you've spoken to customer service. I hope it gets sorted for you soon!

Thanks @MI5!

[jonsie]

If you speak to customer service they will be able to see you have to used it.