Been texted that I'm in credit for £13...but I have left O2...asked to contact you

[Lolly2]

Please help, I have received text from you saying I'm in credit £13 but have you, so being in credit on next bill is useless? Please can I have a refund, as you have offered?

Thanks.

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm