cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Balance at 0 and I have a message saying outgoing calls barred 😑

Cas
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I can't use my Phone, the balance is paid and at Β£0, I called Friday and your advisor could not do anything, I was told it would be 3 days to get a technician or manager to call me. This is unacceptable as I rely on my phone.isnt this breaking your contract as you are not providing me with a service I pay for? 

How do you get an issue resolved???? Maybe someone can tell me please

Message 1 of 8
246 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 110774 Posts
  • 799 Topics
  • 6380 Solutions
Registered:

@Cas  I'll ask one of our account advisors to help you. @Thomaso1 or @O2Georgina are you able to help @Cas ?

*The Game Is On*

Girl in a jacket
Message 2 of 8
242 Views

Sam2211
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Having exactly the same problem and have been for a few days. Calls resumed yesterday for 6 hours and have been barred again this morning. Already been having this problem since 3rd September. Told up to 72 hours. Ridiculous! Considering leaving the service is declining rapidly from all areas.

Message 3 of 8
237 Views

Thomaso1
  • 49 Posts
  • 0 Topics
  • 1 Solutions
Registered:

@Cas I will send you a private message and try sort this out for you slight_smile

signature
Message 4 of 8
233 Views

Cleoriff
Level 94: Supreme
  • 110774 Posts
  • 799 Topics
  • 6380 Solutions
Registered:

Thank you @Thomaso1 πŸ‘

*The Game Is On*

Girl in a jacket
Message 5 of 8
232 Views

Sam2211
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Some help for the same situation would really be appreciated.

Thanks

Message 6 of 8
225 Views

Cleoriff
Level 94: Supreme
  • 110774 Posts
  • 799 Topics
  • 6380 Solutions
Registered:

@Sam2211 wrote:

Some help for the same situation would really be appreciated.

Thanks


@Thomaso1?

*The Game Is On*

Girl in a jacket
Message 7 of 8
217 Views

Thomaso1
Level 3: Thinker
  • 49 Posts
  • 0 Topics
  • 1 Solutions
Registered:

@Sam2211 I have just private messaged you about your issue.

signature
Message 8 of 8
214 Views