BEWARE O2 MyTravel Nasty Trick!

[Anonymous]

Well well well, what a surprise, o2 screwing over and over charging their customers again.

I thought the MyTravel bolt on was a great idea. Land in the country where I am holidaying (Turkey) and pay only £3.99 a day when I use data!

So I land in the morning of Sat 30th July and use my data to check emails, social
Media and use whatsapp.

I get to my hotel in the evening of Sat, 30th July and send a text to turn off o2 MyTravel as I don't need it anymore as I'm going to use a Turkish SIM card for the 2 weeks I'm here, all good right?

Wrong!

Get an email from o2 saying I've used £120.40 in data charges. SAY WHAT!?

Because I turned off MyTravel that same evening, I am being charged for the data I used that morning at the standard o2 roaming rates!

The live chat help was useless as per usual, and we all know how impossible it is to get hold of o2 on the phone when on holiday.

I'm hoping an o2 member of staff sees this and tries to help me rather than just quote nonsense at me like their crappy LiveChat did.

I await a response.

Moral of this story, o2 will take any chance to grab as much of your money as they can!

[Cleoriff]

£3.99 a day according to this

[MI5]

Yes, correct - I'd forgotten they had a separate band for Turkey....

[Curr946]

That's madness, surely customer services will see what's happened and cancel the charges. Post back and let us know. Noted for future reference though.

[Toby]

Hi @Anonymous,

Sorry to hear you're not happy! Give us a call on 202 and the team can explain exactly what the charge was for, as well as checking if it was in error.

[jonsie]

It may be technically correct but I'm sure they will see sense. If not then go down the complaint route.

http://www.o2.co.uk/how-to-complain

[MI5]

Yes, technically it is correct, but very unfortunate.
Hoping CS see sense and remove the costs.

[PhoneChanger]

Hopefully the OP will come back to us and update us on any progress

[Anonymous]

UPDATE: 03/08/2016

Just spent 2 hours on the phone to customer services who are insisting that I used data and sent a text message from my uk sim, 2 hours after I turned off the MyTravel service and took my o2 sim out!

Also, Data Roaming was turned off on my handset so I don't know how I could have used Data anyway!

Needless to say, they say the charges still stand. I am now trying another way to get them removed as they should be by using Twitter DM and emailing the social query team.

Something very fishy about this. O2 customer services on the phone were typically smug and by the rule book.

This MyTravel service has turned out costing me a hell of a lot more than it should! Another money making scam for o2 to fleece it's customers.

Needless to say if this doesn't get sorted out I'm leaving this bunch of lying, thieving, cheating Cowboys!

[Beenherebefore]

There's a 2 hour time difference UK to Turkey which time zone are they referring to ?

[jonsie]

Any data, texts or calls are usually logged UK time.