cancel
Showing results for 
Search instead for 
Did you mean: 

Apple watch

Monterue
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

Message 1 of 11
3,729 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 128205 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@Monterue 

It may take upto 24 hours for the reset to work. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
3,681 Views

Anonymous
Not applicable

Thank you for your post @Monterue 

Welcome to the community Welcome

Message 3 of 11
3,645 Views

jonnymk
Level 2: Apprentice
  • 39 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Hi Monterue, update your carrier settings, you're still on v36 if you're getting that message but need to be on v36.2. Go to settings->about on your iPhone to do that.

Message 4 of 11
3,624 Views

Monterue
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi I’m on 36.5.3
Message 5 of 11
3,610 Views

Monterue
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
O2 have reset esim twice still no data plan on watch
Message 6 of 11
3,553 Views

jonnymk
Level 2: Apprentice
  • 39 Posts
  • 3 Topics
  • 0 Solutions
Registered:
@Monterue under mobile data in watch app, does it say “activating” with a spinning circle ?
Message 7 of 11
3,542 Views

Monterue
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
No sim and no connection
Message 8 of 11
3,527 Views

DEtheridge
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Have you updated Watch OS?
I couldn't get data to work until I did the update (nor could I see the ECG app)
Message 9 of 11
3,504 Views

jonnymk
Level 2: Apprentice
  • 39 Posts
  • 3 Topics
  • 0 Solutions
Registered:
The provisioning of the eSIM has got stuck in the o2 network. You have to create a case with their support. You get an INC number and someone clears down all previous provisioning attempts and then in the watch app you can try again. When you try again it should detect your account already has a watch plan on it and that you just want to link your watch to it.
Message 10 of 11
3,494 Views