@IainCanning
You need a watch data plan which is £5 per month and you must be using an iPhone on a regular refresh tariff.
Edit to add, you can follow the setup routine on your watch to add the data plan yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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