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Apple Watch upgrade

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Benlfc
Level 8: Talented
  • 422 Posts
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on ‎16-09-2020 14:21

on ‎16-09-2020 14:21

Anyone know why when I'm clicking on upgrading my watch it is saying I am eligible to upgrade so long as I'm happy to pay the remainder of my device plan however it doesn't show me any devices to upgrade to, I have recently upgraded the mobile phone for the number that is linked to the watch only yesterday is this the problem? Confusing because when I attempt to upgrade the rest of my devices including the number I've only just upgraded it displays devices 

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MI5
Level 94: Supreme
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on ‎16-09-2020 14:39

on ‎16-09-2020 14:39

@Benlfc 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Or you can upgrade in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149716 Posts
  • 641 Topics
  • 28523 Solutions
Registered:

on ‎16-09-2020 14:39

on ‎16-09-2020 14:39

@Benlfc 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Or you can upgrade in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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