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Annoying log in issue for my O2 account

MrRichAllen1976
Level 1: Joiner
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I recently got a new PC (Ubuntu Linux) provided by my wonderful older Brother, however, I'm trying to log into my O2 account on the website, and even though up to now I've tried about 5 times, it hasn't texted me a OTP code to log in.

 

The reason is they told me in the shop back in February that my contract phone upgrade's due some time in mid to late August, and I want to see if this is right without having to physically go to the shop as I have various appointments this week.

 

Is there anything I can do because I hate talking to the automated chat bots?

 

I appear to have solved the problem (I hope)

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MI5
Level 94: Supreme
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@MrRichAllen1976 

Text INFO to 85075 to find your upgrade date

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 151707 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@MrRichAllen1976 

Text INFO to 85075 to find your upgrade date

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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MrRichAllen1976
Level 1: Joiner
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Registered:

The link worked the second time, I don't want to end my contract, as I quite like O2, I just want to confirm what they told me in February's true that I can upgrade next month?

 

 

Message 3 of 3
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