Airtime tariff

[chris4242]

I have just been notified that my airtime tariff has passed the minimum term.  The device is a tablet which still has to be paid.  I have been given a few options, either to upgrade or slightly downgrade the tariff.

My question is, do I need to have a tariff at all?  I never use the tablet data, minutes or texts.  I only ever use it via Wifi.  

Thanks in advance for any help.

[gmarkj · Accepted solution]

The only way to cancel the airtime completely is to have fully paid for the device - which you say you haven't, but have passed the minimum term?
See some help her on cancelling, but if your tablet is still being paid for you might just want to drop to the minimum tariff you can until it's all paid:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M...

[chris4242]

I thought that would be the case, just wanted to be sure before I accepted a new tariff that I don't need!

The email I got states that I am out of my minimum contract term.  This only relates to the airtime though.  I still have a substantial amount left to pay on for the device itself.

Thanks for your help.

[MI5]

@chris4242 

Device and airtime would usually run concurrently.

Did you take both at the same time?

[chris4242]

Yeah, that's why I was surprised, I assumed they would run concurrently.

They were taken out at the same time, just a standard contract.

[MI5]

@chris4242 

I'd check those details in your MyO2 and also add up what you've paid so far.

Where did you take the contract from?

[chris4242]

It was taken out from an O2 store directly.

The device plan is correct, no issues with that.  I had assumed that the airtime plan would run alongside that for the duration of the contract but can't find any reference to that being the case on MyO2.

Seems like I have no option but to accept a new tariff at a higher price.

[MI5]

@chris4242 

You can't be forced to take a more expensive tariff.

Either stay as you are or if you're eligible for an upgrade, see if you can reduce it.