Airtime cancellation

[K_lascano]

I have fully paid my iPhone phone plan this gone December 2020. Mid december, I requested for the Airtime for the phone to be cancelled (cancelling the contract) because I am not using it anymore. Can you tell me why I was billed again for the month of January and why I haven’t gotten a final bill yet, given my request has been more than 45 days now? Many thanks.

[jonsie]

I'll ask @O2Lisa or @O2Georgina  if they can take a look tomorrow for you @K_lascano 

[O2Georgina]

Morning @jonsie  Thanks for the tag, @K_lascano  I will send you a private message now so we can look in to this for you 

[jonsie]