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Airtime bill more than 3x higher than expected

Tom4
Level 1: Joiner
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on ‎08-05-2020 14:28

on ‎08-05-2020 14:28

My airtime plan for this month is £114.74, but I only have a contract of £28/month. I made 54p worth of extra calls this month. There seems to be no way to query this bill as O2 are only taking calls about upgrades or cancellations. What can I do?

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jonsie
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on ‎08-05-2020 14:39

on ‎08-05-2020 14:39

Choose any number and any option from this link

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
Level 84: Resplendent
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on ‎08-05-2020 14:40

on ‎08-05-2020 14:40

@Tom4 You have to keep trying to get through to customer service. Select any option. Even fraud. All numbers are in the link below. Best time to try is 8 am.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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