Airtime account

[Abbie11]

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

[MI5 · Accepted solution]

@Abbie11 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Abbie11]

Thanks for this. I have followed the step by step but then at the end the voice says thank you bye and ends the call?

[MI5]

You need to call early at 8.00am for best chance of getting through @Abbie11 

Or just keep trying throughout the day and see if you get lucky.

Choose the upgrade option as that might get you through quicker too.